FAQ FOR MAIL-IN

What's so great about MrPhoneDoctor.com
How can I trust you will send back my phone?
How long do Mail-In repairs take?
Who pays for shipping
Why are repair prices less for Mail-In than in Retail or On-Site repairs?
Where does my device go to when mailed off for repair?
This is my personal/business phone I don’t have another phone to use?
Will my phone remain waterproof?
Do you provide warranty on repairs?
How do I pay?
How do we get started for Mail-In repairs?
What's so great about MrPhoneDoctor.com

We offer convenient services, fast repairs original parts* at affordable prices. Mail-In your device today!

How can I trust you will send back my phone?

Not to worry! MrPhoneDoctor.com is an honest small business company. You can speak to the owner (Javier) at anytime and he will be more than happy to assist you.

How long do Mail-In repairs take?

Mail-In repairs take 2-3business days after we have received device, we then turnaround and ship device back to you. This does not include shipping time. Shipping time to us may take 2-3 business days each way. You may request quicker shipping if needed.

Who pays for shipping

We cover shipping to us (prepaid label) and customer is responsible for shipping device back to them.

Why are repair prices less for Mail-In than in Retail or On-Site repairs?

Mail in repairs cost less since overhead expenses are less; there is no travel time to dispatch technician or having high costs of running retail storefront.

Where does my device go to when mailed off for repair?

Your device will be mailed to our repair center located in Las Cruces, New Mexico.

This is my personal/business phone I don’t have another phone to use?

We recommend asking friends or family for an extra phone that they may not be using. A lot of times we have spare phones tucked away in a drawer. Or if need be contact our rep and we may be able to ship you a loaner phone.

Will my phone remain waterproof?

Unfortunately once phone is cracked that allows water to get into areas that it should not make contact with. Even after repaired, we cannot guarantee phone will be waterproof.

Do you provide warranty on repairs?

Yes we provide 90 day warranties on all our repairs. We do offer 1 year extended warranty as well be sure to inquire within.

How do I pay?

Mail-In orders you do not pay until all services are completed. We will email invoice to your email address provided. Invoices can be paid using PayPal. (PayPal account is not needed for payment) We accept all major credit cards and debit cards.

How do we get started for Mail-In repairs?

Fill out our mail-in form found here and we will send you prepaid label within 24hrs. Pack phone well in small lightweight box, please do not send any accessories. Include passcodes and full contact info inside box. PLEASE NOTE: We are prepaying for labels if you later plan on not sending your device let us know so we can properly void label. This helps us keep low cost repairs for you all.

FAQ FOR “ON-SITE” & RETAIL

What’s so great about MrPhoneDoctor.com?
How do I setup a repair?
My schedule is to hectic & I cannot make it in can you come to me?
How long until you can fix my device?
How can I contact MrPhoneDoctor.com after scheduling my appointment?
How do I know when you will come repair my device?
Do you provide warranty on repairs?
How do I pay?
Will my phone remain waterproof?
What’s so great about MrPhoneDoctor.com?

We offer convenient services, fast repairs original parts* at affordable prices. You can schedule our technician to go to you or stop in any of our locations. Save time and fuel by letting us go to you and allow us to privately work on your device in our private van workshop!

How do I setup a repair?

Please contact us at 1-833-MRPHONE to schedule your repair.

My schedule is to hectic & I cannot make it in can you come to me?

Of course! We will gladly meet you at your work, home gym or any designated place! We will fix your device inside our vehicle workstation in 1 hour or less.

How long until you can fix my device?

We strive for same day repairs. It all depends on your schedule and ours. Contact us so we can coordinate accordingly.

How can I contact MrPhoneDoctor.com after scheduling my appointment?

Email us at repairs@mrphonedoctor.com or call us at 1-833-MRPHONE.

How do I know when you will come repair my device?

We will contact you to arrange the repair time and place.

Do you provide warranty on repairs?

Yes we provide 90 day warranties on all our repairs. We do offer 1 year extended warranty as well be sure to inquire within.

How do I pay?

For on site and retail repairs you pay after all services are completed. We accept all major credit cards and debit cards.

Will my phone remain waterproof?

Unfortunately once phone is cracked that allows water to get into areas that it should not make contact with. Even after repaired, we cannot guarantee phone will be waterproof.

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iPhone Models
* iPhone7 Plus (Model Name: A1661, A1784, A1785)
* iPhone 7 (Model Name: A1660, A1778, A1779)
* iPhone6s Plus (Model Name: A1634, A1687, A1699)
* iPhone6s (Model Name: AA1633, A1688, A1700)
* iPhoneSE (Model Name: A1723, A1662)
* iPhone6 Plus (Model Name: A1524, A1593)
* iPhone6 (Model Name: A1549, A1586, A1589)
* iPhone5s (Model Name: A1533, A1457, A1530, A1453)
* iPhone5c (Model Name: A1532, A1507, A1529, A1456)
* iPhone5 (Model Name: A1428, A1429, A1442)
iPad Models
* iPadAir 2 (Model Name: A1566, A1567)
* iPadAir (Model Name: A1474, A1475)
* iPadMini 3 (Model Name: A1599, A1600)
* iPadMini 2 (Model Name: A1489, A1490, A1491)
* iPadMini (Model Name: A1432, A1454, A1455)
* iPad4 (Model Name: A1458, A1459, A1460)
* iPad3 (Model Name: A1416, A1430, A1403)
* iPad2 (Model Name: A1395, A1396, A1397)
Samsung Models
* SamsungS7 (Model Name: SM-G930F, SM-G930P, SM-G930A, SM-G930V, SM-G930R4)
* SamsungS6 (Model Name: SM-G920F, SM-G925F)
* SamsungS5 (Model Name: SM-900A, SM-G900V, SM-900P, SM-G900T)
* SamsungS4 (Model Name: SGH-I337, SGH-M919, SCH-I545, SCH-R970)
* SamsungS3 (Model Name: SGH-I747, SGH-I535, SPH-L710, SGH-T999)