FAQ FOR MAIL-IN

We offer convenient services, fast repairs original parts* at affordable prices. Mail-In your device today!

Not to worry! MrPhoneDoctor.com is an honest small business company. You can speak to the owner (Javier) at anytime and he will be more than happy to assist you.

Mail-In repairs take 2-3business days after we have received device, we then turnaround and ship device back to you. This does not include shipping time. Shipping time to us may take 2-3 business days each way. You may request quicker shipping if needed.

We cover shipping to us (prepaid label) and customer is responsible for shipping device back to them.

Mail in repairs cost less since overhead expenses are less; there is no travel time to dispatch technician or having high costs of running retail storefront.

Your device will be mailed to our repair center located in Las Cruces, New Mexico.

We recommend asking friends or family for an extra phone that they may not be using. A lot of times we have spare phones tucked away in a drawer. Or if need be contact our rep and we may be able to ship you a loaner phone.

Unfortunately once phone is cracked that allows water to get into areas that it should not make contact with. Even after repaired, we cannot guarantee phone will be waterproof.

Yes we provide 90 day warranties on all our repairs. We do offer 1 year extended warranty as well be sure to inquire within.

Mail-In orders you do not pay until all services are completed. We will email invoice to your email address provided. Invoices can be paid using PayPal. (PayPal account is not needed for payment) We accept all major credit cards and debit cards.

Fill out our mail-in form found here and we will send you prepaid label within 24hrs. Pack phone well in small lightweight box, please do not send any accessories. Include passcodes and full contact info inside box. PLEASE NOTE: We are prepaying for labels if you later plan on not sending your device let us know so we can properly void label. This helps us keep low cost repairs for you all.

FAQ FOR “ON-SITE” & RETAIL

We offer convenient services, fast repairs original parts* at affordable prices. You can schedule our technician to go to you or stop in any of our locations. Save time and fuel by letting us go to you and allow us to privately work on your device in our private van workshop!

Please contact us at 1-833-MRPHONE to schedule your repair.

Of course! We will gladly meet you at your work, home gym or any designated place! We will fix your device inside our vehicle workstation in 1 hour or less.

We strive for same day repairs. It all depends on your schedule and ours. Contact us so we can coordinate accordingly.

Email us at repairs@mrphonedoctor.com or call us at 1-833-MRPHONE.

We will contact you to arrange the repair time and place.

Yes we provide 90 day warranties on all our repairs. We do offer 1 year extended warranty as well be sure to inquire within.

For on site and retail repairs you pay after all services are completed. We accept all major credit cards and debit cards.

Unfortunately once phone is cracked that allows water to get into areas that it should not make contact with. Even after repaired, we cannot guarantee phone will be waterproof.

FAQ's

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FAQ FOR MAIL-IN

We offer convenient services, fast repairs, original parts when available at affordable prices. Mail-In your device today!
Not to worry! Mr. Phone Doctor is an honest, small business company. You can speak to the owner (Javier) at anytime and he will be more than happy to assist you.
Mail-In repairs take 2-3 business days to complete AFTER we have received the device. Shipping may take up to 3 days each way. If you need your device quicker there are faster shipping options available.
One way is on us! We will send the customer a pre-paid label to get your device to us. Then the customer is responsible for payment of the return shipping.
Your device will be mailed to our repair center located in Las Cruces, New Mexico.
We recommend asking friends or family for an extra phone that they may not be using. Or if need be contact our office and we may be able to ship you a loaner phone.
No. Unfortunately once a phone has cracked and even after being repaired, that broken seal could still allow the smallest amount of moisture to enter the phone. For that reason, we can not guarantee the phone will remain water resistant.
Yes, we provide 90 day warranties on all of our repairs. We also offer 1 year warranties on certain repairs. You can inquire by emailing or calling our office.
For Mail-In orders, payment is not required until all services are complete. Our office will e-mail an invoice to the e-mail address provided. All invoices can be paid with any major debit or credit card. Additionally customers can pay via PayPal.
Fill out our Mail-In Form found here(need hyperlink to mail in form). A pre-paid label will be sent to your e-mail in 24 hrs. Pack your device well in a small lightweight box. Please do not include any accessories. Be sure and include passcode and full contact information inside then box. PLEASE NOTE: Pre-Paid label will be VOID if it is not used within 1 week of creation.

FAQ FOR RETAIL

We strive for same day repairs. It all depends on your schedule and ours. Contact us so we can coordinate accordingly.
Email us at repairs@mrphonedoctor.com or call us at 575.639.3406
Yes, we provide 90 day warranties on all of our repairs. We also offer 1 year warranties on certain repairs. You can inquire by emailing or calling our office.
Payment is not required until all services are complete. Payment can be made with cash or any major debit or credit card. Service charges will apply.
No. Unfortunately once a phone has cracked and even after being repaired, that broken seal could still allow the smallest amount of moisture to enter the phone. For that reason, we can not guarantee the phone will remain water resistant.